Fairmont Chicago Millennium Park

We stayed at a Fairmont Gold suite. The newly renovated rooms are very pretty and feel luxurious. We requested a Christmas tree in our room before our arrival. The tree was a little bit smaller than imagined but it was so pretty. And the communication/service to arrange this request was sublime. The staff was wonderful and exceptional friendly. We loved our stay and when returning to Chicago, we will choose this accommodation again.

Nice property but beware of hidden fees and charges

Room and view were awesome. Quietest room I've ever had - never heard another door close or neighboring room's conversation. Beds were extremely comfortable and we all slept very well. View on the 30th floor towards the water was beautiful. Perfect walking location to starting line of the Chicago Marathon. Food and drink selection was really good at the hotel. Great convenience store Bockwinkel's around the block for cheap meal options and to stock up on cheaper staples.

The location is perfect. It's right by the navy pier with alot of sightseeing in the downtown area. I would like to thank Ariana again for her excellent customer service professionalism. I will give you a back story. We came to Chicago for a family event and things did not go as planned. I had to find me and my family a place to stay that was decent and not too overpriced. After, looking for about a hour we finally came across this hotel. At first I wasn't for sure if I would be able to get adjusting rooms but, Ariana was very helpful on providing us with one. It was late at night and we was tired,hungry and felt alone. Ariana, smile and helpfulness made my cries stay at bay. Our rooms had a beautiful view and the rooms was very clean. The lady from housekeeping came around that following morning but, we only needed our trash taking out. I would like to thank everyone from the velvet guys to the bellboy guys to the front desk.

beautiful lobby great location. a few minor things in the room and of course, charges for everything. we were told there would be grab and go breakfast for the marathoners. sadly not told we would be charged. they couldn’t provide a bagel to the marathoners for free? really. concierge was a wonderful man. one front desk person a bit rude but overall, all staff was great. The ice machine room was gross however. Floor wet behind door with wet trash embedded in the muck.